If you are experiencing technical issues during services, read through our troubleshooting tips below. If you need further assistance, please email us at

On a Computer

Try a different web browser. We recommend Google Chrome or Mozilla Firefox; other browsers are Microsoft Edge and Safari.

Clear your browser’s cache. If some files on our website appear outdated for you, you may just need to clear your internet browser’s cache. For instructions on how to do so, click your browser below.

Try a lower bit rate or switch to audio-only. Click the menu button at the top right corner when the feed is live to manually adjust to a lower bitrate or switch to audio-only.

Streaming works best on a fast internet connection and works even better with a hard ethernet connection. If you have an unstable Wi-Fi connection, try connecting your desktop or laptop to your router or modem directly using an ethernet cable.

Check your antivirus or security software. Sometimes security software can interfere with streaming.

Pause any security scans or software updates your computer may be doing in the background while trying to stream.

Shut down other programs and close out other windows or tabs in your browser. Streaming uses a lot of your computer’s resources and running other applications and programs at the same time may slow your computer down and interfere with livestreaming.

On a Mobile Device

You can watch our livestream in the browser of any smartphone or tablet, including iPhones, iPads, and Android devices. Make sure you are connected to WiFi or LTE in order to ensure a fast enough internet connection.

Still need help? Email our .(JavaScript must be enabled to view this email address)

This email address is always monitored during services and someone will contact you shortly. Please include a detailed description of the problem you're experiencing as well as the browser and computer operating system you're using.


Email us at .(JavaScript must be enabled to view this email address) or call (212) 838-5122.


Learn more about the accommodations available during our High Holy Day events.